Service design

A list of blog posts about service design.

• Design workshops

  6 July 2019

• Writing user stories

  28 June 2019

• How to be a more resilient service designer

  23 February 2019

• Speaking at Service Design in Gov 2019

  23 November 2018

• How to start a service design community

  30 May 2018

  My notes from today’s cross-gov service design call.

• Service walkthrough

  20 May 2018

  Observe a service by going through the stages of the user journey.

• My 12 year quest to get a public service design job

  17 February 2017

  There have been a lot of 'I'm leaving government posts' recently. It feels a bit weird because I've been trying for years to get in.

• Great service design at Premier Inn

  26 March 2016